Remote app does not work with samsung S6

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Remote app Samsung S6Mitsubishi Remote App does not work with Samsung Galaxy S6 and S5 mini

It is now completely confirmed that Mitsubishi Remote App is not compatible with Samsung S6 and S5 mini. It is certainly more phones that don’t work but these are the two I tried with no success. Ever since I could pick up my Mitsubishi Outlander PHEV in december and then the seller failed to match the car with my phone, I have repeatedly tried to get it to work. I got some time at the workshop in order to check it, and yesterday I got the vehicle back with the answer that Mitsubishi has not yet done the phone compatible because it is too new (released in april 2015). Mitsubishi Sweden had no help or a good answer to give. Dealer Thunbergs car is obviously distraught that they were unable to solve it and that they have not been informed that some phones do not work. I have managed to match the car with my Ipad Air 1 and my old mobile phone Sony Xperia Z1 without problems.

Mitsubishi Remote App is, at least in Sweden, a very important part of the operation and ownership of the car. It is with the app and ONLY with it you can start for the heater in the car. It starts the heating system in your car and warming up the car so that you have a hot car to get to winter time. In the summer the AC started using the app. It is incredibly poorly by Mitsubishi that does not have a working solution for one of the world’s largest mobile phone manufacturer. The app was updated the other day (13 January 2016) for the first time in a year, it shows how often Mitsubishi is working on updates to the app. They should inform their dealers about the limitation it poses for the buyer if they have a Samsung or any other model that does not work. Should you buy a Mitsubishi Outlander PHEV, make sure you get the test to register the phone with the car before purchase. You can just reset the pairing after it succeeded.

Mitsubishi remote app Sony Xperia Z1
On Sony Xperia Z1 App works fine
Mitsubishi remote app Samsung S6
On Samsung Galaxy S6 working Mitsubishi Remote app at all.
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17 Comments

  • Hello,

    I’m driving the “old” 2013 PHEV model in the Netherlands.
    I’m using the Samsung S6 with App for moths without any problems.

    I’ don’t know if there is a significant difference between the Dutch and Swedish phone.
    But I suspect the problem is something else.

    There are only two devices allowed to connect to the car.
    If you have already connected two different devices to your car it is necessary to remove these before connecting your new phone.
    Here you can find the procedures to do that http://www.mitsubishi-motors.com/en/products/outlander_phev/app/remote/jizen.html

    • Hi
      Yes I am aware of the fact that you can only connect two devices. I have also tried to reset the wifi, no luck. The mitsubishi garage also failed to connect the app.
      But I know that there are Outlander owner who have been able to connect the app to the phone, however they all own the “old” outlander phev.
      Thanks for the suggestions anyway.

      Peter

    • I own a Samsung S6 edge + and same here, its not working with my 2015 (old model) Outlander. Perhaps WHB can tell us which model (PHEV) he has and if he did anything special to connect the two.

      @WHB
      -which exact model Samsung S6 do you have?
      -Which model outlander do you have?
      -Did you do anything special during the connection proces?

  • I am in the uK and am suffering exactly the same problem with a Sony Xperia C1905.
    Dealer has tried for 2 hours to connect and cannot do it. At my request the Dealer contacted Mitsubishi-cars.co.uk nearly two weeks ago and they have not had the courtesy to even reply.

  • I have the same problem with my Samsung Galaxy S7 Edge and 2014 Outlander PHEV. I had two phones registered but ran the delete process and now there are none registered. But I end up with same failure when trying to register with S7. My old Samsung Galaxy Note 4 works fine though.

      • Thank you. Thus actually worked with my Note7. Or almost. I first started remote control app then switched to Wi-Fi and connected to my car and answered yes to stay connected. Then back to remote control. It then connected and now works.

      • Thank you Peter! This tip worked out for me!
        I haven’t had any issues with my previous Xperia Z3 compact but my new Xperia X compact refused to register. I chose the car network but did NOT enter the password. Then I went through the registration process as intended and it finally worked!
        An odd thing is that it now works a bit differently (but to me better) than before, I used to have to connect to the cars WiFi and then operate the app. Now, since I haven’t entered the password, I start the app and that connects to the car network…
        Thank you again! I have spent several hours with this issue and so has my local dealer…

    • Hi Roger.

      I have bought a new Galaxy S7 Edge and have Outlander 2016 with 2015 software.
      So, the App does not work, it can’t register.
      Have you solved the problem? Or using @nd cheap smartphone for controlling the car?
      Thanks for answer in advance.

      Stanislav

      • I did it.
        I used Grafikstudion’s method for canceling WiFi connection out of app.
        Samsung Galaxy S7 edge is compatible with app.
        Conclusion; The app MUST establish WiFi connection first time.

        Thanks to all.

        Stanislav

  • Okay guys, after many attempts I thought I give it one more try after months of frustration and gues what I finaly sorted it out.
    My Outlander model 2015 (old) is now connected to my Samsung S7edge.

    I’ll write down exactly what I did.

    Before starting the app, I connected my phone with the car’s Wi-Fi. Started the app, tried to connect the way it should be and it failed. Then opened the app again, I shut down Wi-Fi on my phone, started the procedure again. Tried to connect with the Wi-Fi off and then suddenly it starts connecting!! I’ll post an update soon perhaps with a YouTube video.

  • I’ve got a 2017 Outlander and i still can’t get the app to work with either my galaxy s6 edge or my iPad following the advice above I got closer than I have before with phone it actually starts initialising but at the end of it it still comes up registration incomplete try again, can’t get any further. The iPad gets nowhere near this the app registration doesn’t do anything
    Any advice

  • I have a 2017 Outlander and I’ve been struggling since start of March to get this app working on my galaxy s6 and my iPad. I stumbled across a website today that told me that there are two versions of this app, Outlander phev is for the manual handbrake version and Outlander phev II is for the electronic handbrake version, I changed to the correct app and both devices registered straight away without any problems, pity Mitsubishi don’t tell you that there are two versions of the app.

  • I have been struggling with the same problem. I’ve got a Samsung S8 and Outlander PHEV 2015. I hope someone succeeded in solving this problem in combination with the Samsung S8.

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